Terms of Service

1. Acceptance of Terms

By accessing or using VisitorLog.io ("the Service"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to all of these Terms, do not use the Service. Your continued use of the Service following any changes to these Terms constitutes acceptance of those changes.

By checking the "I agree to the Terms of Service" checkbox during registration, you acknowledge that you have read, understood, and agree to be bound by these Terms. This constitutes a legally binding agreement between you and VisitorLog.io.

2. Nature of the Service

VisitorLog.io is currently provided as a free visitor management service. The Service is provided on an "as-is" and "as-available" basis entirely at-will. There are no guarantees of continued availability, and the Service may be modified, suspended, or discontinued at any time, with or without notice, and without liability to you.

I reserve the right to transition the Service, in whole or in part, to a paid model at any time. In the event of such a transition, I will provide at least thirty (30) days' written notice to registered users via the email address associated with their account. Continued use of the Service after the effective date of any pricing change requires your acceptance of the new pricing terms. If you do not accept the new pricing terms, your account will be suspended and may be terminated, and you will no longer have access to the Service or any data stored within it. No refunds, credits, or compensation will be provided in connection with any transition to paid service.

3. Eligibility

You must be at least 18 years old to use the Service. By using the Service, you represent and warrant that you are at least 18 years of age and have the legal capacity to enter into this agreement.

The Service is not available to persons or entities located in, or residents of, countries subject to comprehensive sanctions by the U.S. Office of Foreign Assets Control (OFAC), including Cuba, Iran, North Korea, Syria, and the Crimea, Donetsk, and Luhansk regions of Ukraine. By using the Service, you represent and warrant that you are not located in, under the control of, or a national or resident of any such country or region.

4. User Accounts

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to immediately notify VisitorLog.io of any unauthorized use of your account.

Account registration requires a valid email address and a strong password. You agree to provide accurate, current, and complete information during registration and to update such information as necessary.

I reserve the right to suspend or terminate any account at my sole discretion, with or without cause, and with or without notice.

5. Data and Backup Responsibility

You are solely responsible for maintaining backups of any data you input into the Service. While I take reasonable steps to protect your data, I do not guarantee that data will not be lost, corrupted, or become unavailable.

You should regularly export your visitor logs and other data using the export features provided. I am not responsible for any loss of data, regardless of the cause.

6. Data Breach Disclaimer

While I implement reasonable security measures to protect data stored within the Service, no system is completely secure. I do not guarantee that the Service will be free from security vulnerabilities, unauthorized access, or data breaches.

In the event of a data breach, I will make reasonable efforts to notify affected users in a timely manner, consistent with applicable law. However, I shall not be liable for any damages resulting from a data breach, including but not limited to unauthorized access to, or disclosure of, your data.

7. Acceptable Use Policy

You agree not to use the Service to:

• Violate any applicable law, regulation, or third-party rights
• Upload or transmit malicious code, viruses, or harmful data
• Attempt to gain unauthorized access to the Service or its infrastructure
• Interfere with or disrupt the integrity or performance of the Service
• Use the Service for any fraudulent, deceptive, or illegal purpose
• Collect or harvest personal information of other users without consent
• Transmit spam, unsolicited communications, or bulk messages
• Impersonate any person or entity or misrepresent your affiliation
• Use automated scripts, bots, or scrapers to access the Service without prior written permission
• Circumvent, disable, or otherwise interfere with security-related features

Any suspected illegal activity conducted through or in connection with the Service will result in immediate account termination and a permanent ban from the Service. I will block all access, preserve all available evidence (including but not limited to account data, IP addresses, usage logs, and submitted content), and report the activity to appropriate local, state, and federal law enforcement authorities. I will cooperate fully with any resulting investigation or legal proceeding.

8. SMS/Text Messaging Terms

VisitorLog.io offers optional SMS text message notifications through its visitor management platform. By opting in to receive text messages, you agree to the following terms in addition to all other provisions in these Terms of Service.

Program Name and Description

VisitorLog.io Visit Notifications is an automated text messaging program that sends transactional SMS messages related to visitor check-in and check-out activity at participating facilities. Messages may include check-in confirmations, host approval or denial notifications, checkout reminders, and visit status updates. This program does not send marketing, promotional, or advertising messages.

Consent and Opt-In

You may opt in to receive text messages by providing your phone number and checking the SMS consent box during the check-in or registration process at a participating facility. By opting in, you provide your prior express written consent to receive automated text messages from VisitorLog.io (on behalf of the facility) at the mobile number you provide. Consent is not required as a condition of entry to any facility, completion of any check-in, or use of the Service.

Message Frequency and Rates

Message frequency varies based on your visit activity. You will typically receive between 1 and 5 messages per visit. Message and data rates may apply. Your mobile carrier's standard messaging and data rates apply to all text messages sent and received through this program. VisitorLog.io is not responsible for any charges imposed by your wireless carrier.

Opt-Out Instructions

You may opt out of text messages at any time by texting STOP to the number from which you received a message. You may also text STOPALL, UNSUBSCRIBE, CANCEL, END, or QUIT. You may also communicate your opt-out request through any other reasonable means, including contacting the Service operator directly. Upon receipt of your opt-out request, you will receive one final confirmation message and no further messages will be sent. Opt-out requests are honored as soon as practicable and in no event later than 10 business days after receipt, in compliance with FCC regulations.

To resume receiving messages after opting out, text START to the same number, or opt in again during a future check-in.

Help

For help, text HELP to the number from which you received a message. You will receive a response identifying the program, providing a brief description, and including instructions for opting out. You may also contact the Service operator through the information provided on the VisitorLog.io website.

Supported Carriers

Text messages are delivered through Twilio and supported by all major U.S. wireless carriers. Carriers are not liable for delayed or undelivered messages. Carrier coverage and service availability may vary.

A2P Messaging and Carrier Compliance

All text messages sent through the Service are Application-to-Person (A2P) messages transmitted via registered 10-digit long codes (10DLC) in compliance with carrier requirements. Messages are subject to filtering, blocking, and rate-limiting by wireless carriers. Even properly registered campaigns may experience message filtering based on carrier algorithms, content analysis, or traffic patterns. The Service does not guarantee that messages will bypass carrier content filters, and facility operators should not rely on SMS as the sole method of critical communication.

Facility Operator Obligations

Facility operators (account holders) who enable SMS features are responsible for ensuring their use of text messaging complies with all applicable laws, including the Telephone Consumer Protection Act (TCPA), FCC regulations, CTIA Messaging Principles and Best Practices, and individual carrier requirements. Facility operators must not use the SMS features to send messages that are deceptive, fraudulent, harassing, or that contain prohibited content as defined by carrier policies. Misuse of SMS features may result in immediate suspension of messaging capabilities and account termination.

SMS Liability Limitations

TO THE MAXIMUM EXTENT PERMITTED BY LAW, VISITORLOG.IO SHALL NOT BE LIABLE FOR ANY DAMAGES ARISING FROM OR RELATED TO SMS MESSAGE DELIVERY OR NON-DELIVERY, INCLUDING BUT NOT LIMITED TO DAMAGES RESULTING FROM MISSED NOTIFICATIONS, DELAYED MESSAGES, CARRIER FILTERING, NETWORK OUTAGES, OR DEVICE INCOMPATIBILITY. SMS MESSAGING IS PROVIDED AS A SUPPLEMENTARY NOTIFICATION FEATURE AND SHOULD NOT BE RELIED UPON AS THE SOLE METHOD OF TIME-SENSITIVE OR SAFETY-CRITICAL COMMUNICATION.

Regulatory Compliance

The SMS features of this Service are operated in compliance with the Telephone Consumer Protection Act (TCPA), the Cellular Telecommunications Industry Association (CTIA) Messaging Principles and Best Practices, FCC regulations governing automated text messages (47 CFR 64.1200), and applicable state consumer protection laws. For complete information about how phone numbers and SMS data are collected, used, and protected, see the VisitorLog.io Privacy Policy.

9. Intellectual Property

The Service, including its design, code, logos, and content (excluding user-submitted data), is the intellectual property of VisitorLog.io and is protected by applicable copyright and trademark laws. You are granted a limited, non-exclusive, non-transferable license to use the Service in accordance with these Terms.

You retain ownership of any data you submit to the Service. By using the Service, you grant VisitorLog.io a limited license to store, process, and display your data solely for the purpose of providing the Service to you.

10. Assumption of Risk

You expressly acknowledge and agree that your use of the Service is entirely at your own risk. The Service is a general-purpose visitor management tool and is not a substitute for professional legal, security, compliance, or regulatory advice.

You are strongly advised to consult a qualified attorney or compliance professional before relying on the Service to satisfy any legal, regulatory, or contractual obligation. VisitorLog.io makes no guarantee, representation, or warranty that the Service meets any particular regulatory standard, including but not limited to HIPAA, SOC 2, GDPR, CCPA, ITAR, FERPA, PCI-DSS, or any other federal, state, local, or international law or regulation.

You are solely responsible for determining whether the Service is suitable for your intended use case and for ensuring that your use of the Service complies with all applicable laws and regulations.

11. No Service Level Agreement

The Service is provided without any uptime guarantees, service level agreements (SLAs), or availability commitments of any kind. The Service may experience downtime, interruptions, performance degradation, bugs, errors, data loss, or complete unavailability at any time and for any duration.

I am under no obligation to maintain, update, patch, improve, or support the Service. I am under no obligation to fix bugs, add features, respond to support requests, or provide any form of technical assistance. The Service may be discontinued entirely at my sole discretion.

12. Third-Party Licensing, Paid Features, and Support Limitations

Certain features of the Service may require payment of a fee due to security requirements, availability constraints, or third-party vendor licensing terms. These feature-level charges are distinct from any platform-wide pricing transition described in Section 2 and may be introduced, modified, or discontinued at any time without the notice requirements applicable to a platform-wide pricing change.

The Service integrates components from third-party manufacturers, vendors, and licensors that impose per-tenant, per-device, or per-installation licensing requirements. You are solely responsible for obtaining, paying for, and maintaining any required third-party licenses. VisitorLog.io does not resell, sublicense, or act as an intermediary for any third-party license. Your relationship with any third-party licensor is independent of your relationship with VisitorLog.io.

Features that depend on third-party licensing may be unavailable, disabled, degraded, or restricted until all required licensing is obtained and verified. VisitorLog.io may, at its sole discretion, verify licensing status and disable or restrict features if licensing lapses, expires, or cannot be confirmed. Changes to feature availability resulting from licensing status are not modifications to these Terms and do not trigger any notice or consent requirements.

VisitorLog.io does not mark up, profit from, or receive any commission, referral fee, or other compensation in connection with third-party license costs. All such costs are pass-through or independently incurred by you. Because these are independent vendor relationships, VisitorLog.io provides no warranty, support, maintenance, development, or update guarantees whatsoever for features that depend on third-party licensing. Any support provided for such features is at VisitorLog.io's sole discretion and may be withdrawn at any time.

VisitorLog.io endeavors to keep the core Service free and readily available. However, advanced features may require paid third-party licensing that is beyond VisitorLog.io's control. VisitorLog.io makes no guarantee that any feature will remain free, available, functional, or compatible with your systems or requirements. Limited support and licensing requirements are an inherent consequence of keeping the Service accessible, and you acknowledge and accept these limitations as a condition of using the Service.

13. Disclaimer of Warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. VISITORLOG.IO DOES NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. VISITORLOG.IO MAKES NO WARRANTIES OR REPRESENTATIONS ABOUT THE ACCURACY OR COMPLETENESS OF THE SERVICE'S CONTENT OR THE CONTENT OF ANY SITES LINKED TO THE SERVICE. YOU USE THE SERVICE AT YOUR OWN RISK.

VISITORLOG.IO DOES NOT WARRANT, ENDORSE, GUARANTEE, OR ASSUME RESPONSIBILITY FOR ANY PRODUCT OR SERVICE ADVERTISED OR OFFERED BY A THIRD PARTY THROUGH THE SERVICE OR ANY HYPERLINKED WEBSITE OR SERVICE. VISITORLOG.IO WILL NOT BE A PARTY TO OR IN ANY WAY MONITOR ANY TRANSACTION BETWEEN YOU AND THIRD-PARTY PROVIDERS OF PRODUCTS OR SERVICES.

YOU ARE ADVISED TO CONSULT AN ATTORNEY BEFORE RELYING ON THIS SERVICE FOR ANY LEGAL, REGULATORY, OR COMPLIANCE PURPOSE. VISITORLOG.IO MAKES NO REPRESENTATION THAT THE SERVICE IS SUITABLE FOR ANY PARTICULAR PURPOSE, INDUSTRY, OR USE CASE. VISITORLOG.IO MAKES NO GUARANTEE OF COMPLIANCE WITH ANY LAW, REGULATION, STANDARD, OR CONTRACTUAL REQUIREMENT.

VISITORLOG.IO MAKES NO WARRANTY REGARDING THE FUNCTIONALITY, COMPATIBILITY, SECURITY, OR CONTINUED AVAILABILITY OF ANY THIRD-PARTY LICENSED COMPONENT INTEGRATED INTO THE SERVICE. ANY RELIANCE ON SUCH COMPONENTS IS AT YOUR OWN RISK.

14. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL VISITORLOG.IO, ITS OWNER, OPERATORS, AFFILIATES, OR THEIR RESPECTIVE OFFICERS, DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING WITHOUT LIMITATION LOSS OF PROFITS, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, RESULTING FROM (I) YOUR ACCESS TO OR USE OF, OR INABILITY TO ACCESS OR USE, THE SERVICE; (II) ANY CONDUCT OR CONTENT OF ANY THIRD PARTY ON THE SERVICE; (III) ANY CONTENT OBTAINED FROM THE SERVICE; OR (IV) UNAUTHORIZED ACCESS, USE, OR ALTERATION OF YOUR TRANSMISSIONS OR CONTENT, WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), OR ANY OTHER LEGAL THEORY, WHETHER OR NOT WE HAVE BEEN INFORMED OF THE POSSIBILITY OF SUCH DAMAGE.

UNDER NO CIRCUMSTANCES SHALL VISITORLOG.IO BE LIABLE FOR ANY DAMAGES WHATSOEVER ARISING FROM YOUR USE OF, OR INABILITY TO USE, THE SERVICE, INCLUDING BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY, OR PUNITIVE DAMAGES, REGARDLESS OF THE THEORY OF LIABILITY. YOU EXPRESSLY AGREE THAT YOUR USE OF THE SERVICE IS AT YOUR SOLE RISK.

IN NO EVENT SHALL THE TOTAL LIABILITY OF VISITORLOG.IO TO YOU FOR ALL CLAIMS ARISING FROM OR RELATED TO THE SERVICE EXCEED THE AMOUNT YOU PAID TO VISITORLOG.IO IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM, OR ONE HUNDRED DOLLARS ($100.00), WHICHEVER IS LESS. BECAUSE THE SERVICE IS PROVIDED FREE OF CHARGE, THIS LIMITATION EFFECTIVELY CAPS LIABILITY AT ZERO DOLLARS ($0.00).

THIRD-PARTY LICENSING COSTS INCURRED BY YOU ARE NOT RECOVERABLE FROM VISITORLOG.IO UNDER ANY CIRCUMSTANCES, WHETHER SUCH FEATURES ARE SUBSEQUENTLY MODIFIED, RESTRICTED, OR DISCONTINUED.

15. Indemnification

You agree to defend, indemnify, and hold harmless VisitorLog.io, its owner, operators, and affiliates from and against any and all claims, damages, obligations, losses, liabilities, costs, and expenses (including reasonable attorney's fees) arising from (a) your use of the Service; (b) your violation of these Terms; (c) your violation of any third-party right, including any intellectual property or privacy right; (d) any claim that your use of the Service caused damage to a third party; or (e) your failure to obtain or maintain any required third-party licenses for features or components used in connection with the Service.

16. Termination

I may terminate or suspend your access to the Service immediately, without prior notice or liability, for any reason or for no reason, at my sole and absolute discretion. I am under no obligation to provide a reason for termination. Upon termination, your right to use the Service will cease immediately, and any data associated with your account may be permanently deleted.

In the event of suspected illegal activity, your account will be terminated immediately and you will be permanently banned from the Service. I reserve the right to report any suspected illegal activity to appropriate local, state, and federal law enforcement authorities, and to preserve and disclose any information necessary to comply with applicable law or assist in any investigation.

You may terminate your account at any time by contacting me. Upon termination, whether initiated by you or by me, no refunds, credits, compensation, or damages of any kind will be owed to you. Your data may be deleted in accordance with the Service's data retention policies, or preserved as required by law or for legitimate legal purposes.

17. Law Enforcement Cooperation

I reserve the right to cooperate fully with any law enforcement investigation, whether initiated by a government agency, court order, subpoena, or at my own discretion where I have a good-faith belief that illegal activity has occurred or is occurring.

In connection with such cooperation, I may disclose any and all user data, including but not limited to account information, IP addresses, usage logs, submitted content, visitor records, and any other information stored within the Service, to local, state, federal, or international law enforcement authorities upon lawful request (including subpoenas, court orders, warrants, or national security letters) or through voluntary cooperation where permitted by law.

All such disclosures shall be governed by applicable United States federal law and the laws of the State of Texas. By using the Service, you waive any and all claims against VisitorLog.io arising from or related to such disclosure. I may preserve records and data for law enforcement purposes for any period of time I deem necessary, regardless of any data retention settings or policies otherwise applicable to your account.

18. Force Majeure

VisitorLog.io shall not be liable for any failure or delay in performing any obligation under these Terms where such failure or delay results from causes beyond reasonable control, including but not limited to acts of God, natural disasters, fire, flood, earthquake, epidemic, pandemic, acts of government, war, terrorism, civil unrest, labor disputes, power failures, internet or telecommunications failures, infrastructure outages, third-party service outages, cyberattacks, sanctions, embargoes, or any other cause beyond reasonable control.

19. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Texas, United States, without regard to its conflict of law provisions. Any legal action or proceeding arising under these Terms shall be brought exclusively in the federal or state courts located in Texas.

20. Dispute Resolution and Binding Arbitration

Any dispute, controversy, or claim arising out of or relating to these Terms or the Service shall be resolved through binding arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules. Arbitration shall take place in Texas, and the arbitrator's decision shall be final and binding.

You agree that any arbitration shall be conducted on an individual basis and not as a class, consolidated, or representative action. The arbitrator may not consolidate more than one person's claims and may not preside over any form of class or representative proceeding.

Notwithstanding the above, either party may seek injunctive or equitable relief in any court of competent jurisdiction to prevent the actual or threatened infringement, misappropriation, or violation of intellectual property rights.

21. Class Action Waiver

You agree that any claims arising out of or related to the Service or these Terms must be brought in your individual capacity and not as a plaintiff or class member in any purported class, collective, or representative proceeding. You waive your right to participate in a class action lawsuit or class-wide arbitration.

22. Modification of Terms

I reserve the right to modify these Terms at any time. Changes will be effective upon posting to the Service with an updated effective date. Your continued use of the Service after changes are posted constitutes acceptance of the modified Terms. It is your responsibility to review these Terms periodically.

23. Severability

If any provision of these Terms is found to be unenforceable or invalid by a court of competent jurisdiction, that provision shall be limited or eliminated to the minimum extent necessary so that the remaining provisions of these Terms shall remain in full force and effect.

24. Contact

If you have questions about these Terms, please contact the Service operator through the information provided on the VisitorLog.io website.